Call centres as organizational crystalization of new labour relations, working conditions and a new service culture?

Authors: D`Alessio, Nestor; Oberbeck, Herbert

In: Holtgrewe, Ursula; Kerst, Christian; Shire, Karen (Eds.): Re-Organising Service Work. Call Centres in Germany and Britain. Abingdon, Oxon (Ashgate). S. 86-101.

Year: 2002